Transforming IT? Keep your eye on three time horizons

When Clark Golestani set about transforming the IT organization at Merck & Co., he adopted a “three horizons” model:The first horizon “looks at the next 18 months, with the goal of driving best possible service level at the lowest possible cost.”The second horizon, 18 to 36 months, focuses on customer-facing activities and boosting revenue.The third[…]