Consumers are fed up with ‘human-less’ customer service

When you have a problem with your cable or satellite TV service would you rather get online help via Twitter or talk to an actual person? If you’re anything like the majority of U.S. consumers surveyed by Accenture Strategy, you prefer the real person. This preference may seem obvious, but it’s something pay TV providers, along[…]

Comcast sells cable via Amazon, but its customer service still sucks 

Selling cable TV through Amazon seems like a reasonable idea, so at first I didn’t give much thought to Comcast’s recent announcement that it had started to sell services via the giant Web retailer. However, less than two weeks later, Amazon’s Comcast page is filled with one-star reviews knocking the pay TV provider.Download the March[…]