Comcast sells cable via Amazon, but its customer service still sucks 

Selling cable TV through Amazon seems like a reasonable idea, so at first I didn’t give much thought to Comcast’s recent announcement that it had started to sell services via the giant Web retailer. However, less than two weeks later, Amazon’s Comcast page is filled with one-star reviews knocking the pay TV provider.Download the March[…]

Comcast’s aim: Making you happy

The conference calls begin at 9 a.m. sharp each Monday on the 22d floor of the Comcast Center.There was Charlie Herrin, the head of customer experience in jeans and a blazer, at the table leading the call of about 30 executives and managers, seeking to ease customers’ frustrations. Source: Comcast’s aim: Making you happy