Create your own Slack bots — and web APIs — in R

One of Slack’s greatest appeals is that it’s so extensible. While its main purpose is group collaboration, add-on apps can do everything from answer questions about business analytics to offer project updates from tools like Jira and Trello.ThinkstockAnd while there are dozens of pre-configured Slack bots from commercial third parties and open-source developers, it’s not[…]

This ambitious Slack bot wants to bring together the entire developer ecosystem

A new bot released today in the Slack App Directory lets you teach, test, and quickly deploy chatbots on Slack as well as on Facebook Messenger, Kik, and other platforms.ProtoBot was made by Amir Shevat, director of developer relations at Slack.Shevat gave developers a demo at MobileBeat 2016, a gathering of hundreds of companies and[…]

Taking a closer look at bots from Apple, Facebook and Google

Bots” have been around for decades. Recently, however, it’s become the norm for large technology companies to build, support and develop bots for a wide variety of uses. Because bots can be so many different things, it’s often difficult to parse the bona fides from the wannabes — or even determine what bots do.CIO June/July[…]

Bots, Messenger and the future of customer service 

In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers.And this system worked… until social media gave every average “Joe” the[…]