Comcast sells cable via Amazon, but its customer service still sucks 

Selling cable TV through Amazon seems like a reasonable idea, so at first I didn’t give much thought to Comcast’s recent announcement that it had started to sell services via the giant Web retailer. However, less than two weeks later, Amazon’s Comcast page is filled with one-star reviews knocking the pay TV provider.Download the March 2016 digital issueInside: What you need to know about staffing up for IoT, how cloud and SDN set Veritas free & much more!READ NOWI can’t say I’m surprised. More like disappointed. Comcast last year reacted to a barrage of negative stories about its famously terrible customer service with a pledge to spend $300 million fixing the problem. Maybe they’ll get it together, I thought.But judging by all these new angry and sarcastic reviews on Amazon, it appears that big pot of money hasn’t produced many badly needed changes. Of the 75 reviews posted at the beginning of this week, 87 percent gave Comcast the lowest possible rating (one star), and just seven people gave it the best rating (five stars).And the ‘award’ for Tech Bozo of the Month goes to …This sad state of affairs makes Comcast the “Consumer Tech Radar Bozo of the Month” for March 2016.One particularly telling review comes from the user “Chitown Kiwi:””When you finally come to your senses and want to cancel your service, be aware that it will take a LONG time. I was hung up on 3 times trying to cancel, after about 35 minutes on the phone. The 4th time I was lucky enough to get someone that would not hang up … only took me about 45 min the 4th time. Don’t forget though, you will need to return the cable box, which takes about another hour as you wait in line at Comcast’s ‘customer service’ center.”

Source: Comcast sells cable via Amazon, but its customer service still sucks | CIO

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